ArizStem Ventures, a one stop place for general business, consultation and leadership organization, is recruiting to fill the position below:
Job Title: Customer Service Associate
Location: Lagos
Employment Type: Full-time
SEE ALSO: Apply For Business Development Officer at an Oil and Gas Servicing Company
Responsibilities
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Requirements
- High School Diploma, GED, or suitable equivalent.
- 1+ years of customer service experience, preferably in a related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.
ALSO SEE: Lead Engineer – Service Engineering (Oilfield Equipment) at Baker Hughes
Application Closing Date
9th August, 2022.
How to Apply
Interested and qualified candidates should send their Applications to: arizstemrecruiter@gmail.com using the Job Title as the subject of the mail.,
