Apply For CX Certification & Project Management Officer at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: CX Certification & Project Management Officer

SEE ALSO: Apply For Consultant – Stakeholder Engagement Strategy & NAP Process Road Map at the Federal Ministry of Environment

Location: Lagos, Nigeria
Job Type: Permanent

Job Objective(s)

  • Responsible for driving the delivering of Human-centric designs on products and services and coordinating effective delivery of Customer Experience projects to meet business demands.


  • Conduct and coordinate attestations and certification on all new products & services, and upgrades before rollout.
  • Suggest improvements and follow up on the implementation of approved changes to the certification process
  • Ensures proper documentation of projects and acts as the project lead/guide on assigned projects.
  • Working with users to establish and meet business needs.
  • Documentation of project phases and test.
  • Develop and maintain a detailed project plan.
  • Manage project deliverables in line with the project plan.
  • Record and manage project issues and escalate where necessary.
  • Managing project scope and change control and escalating issues where necessary.
  • Monitor project progress and performance.
  • Provide status reports to the project sponsor.
  • Definition and management of the User Acceptance Testing by CX.
  • Manage and supervise projects in the division.
  • Ensure implementation of project deliverables within the project plan/ timeline.
  • Develop, document, and measure project impact.
  • Carry out post-implementation impact review of delivered projects with stakeholders.

ALSO SEE: Consultant – Elaboration of Nigeria’s National Adaptation Plan Document at the Federal Ministry of Environment


  • Bachelor’s Degree in any field.
  • 3 years and above related experience with at least one (1) year spent in any Banking function.

Candidate’s Profile:

  • Our ideal candidate must have a critical thinking ability to initiate and implement projects deliverables.
  • A focused team player, a strategic partner, a good listener, and a problem solver.

Knowledge & Skills Required:

  • Project Management
  • User & design thinking
  • Data analytics
  • Product knowledge
  • Proficient in Microsoft office tools – Projects, Visio, etc.
  • Accurate knowledge of industry policies and recent trends
  • Collaboration and negotiation skills
  • Project management skills
  • Planning and organizational skills
  • Very strong communication skills – spoken, written, presentation and facilitation
  • Good analytical and strategic thinking
  • Outstanding customer relationship management
  • Interpersonal skills

What We Expect From You:

  • High degree of professional ethics, integrity, and responsibility.
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
  • High sense of confidentiality and discreteness.

What You Should Expect From Us:

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

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Application Closing Date
22nd July, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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