Service Delivery Executive
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 3 years
- Location: Lagos
- Job Field: Project Management
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Roles and Responsibilities
- Establishes and monitors adherence to project management and service delivery as well as planning & control standards
- Ensures products and services are purchased in the most cost- and time-efficient manner
- Coordinates project activities of external vendors to ensure services delivered consistently meet customers’ expectation
- Ensures the delivery of services to customers within the agreed scope of work and timeline
- Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
- Provide accurate documentation of project and services delivered to customers
- Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
- Develops full-scale project execution plans and related communication documents
- Ensure projects are delivered within scope, cost and time committed to customer
- Work closely with other internal departments and stakeholders through proper communications to ensure client expectations are met
- Develops and delivers progress reports, requirements documentation and presentations where necessary
- Recommend methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Provides accurate and weekly reports to the Head of the unit on performance of the service delivery
- Maintain high performance levels for service-related processes, and implementing/proposing improvement activities wherever necessary
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Requirements for the Role
- A Bachelor’s degree in Marketing, Business Management or any discipline
- Minimum of 3 years related experience in the pharmaceutical industry, ICT or FMCG sector
- PMP qualified or other Project Management Certification (PRINCE II, ITIL etc.) desirable
Method of Application
Interested and qualified candidates should forward their CV to: recruitment@sproxil.com using the position as subject of email.