Apply For Service Delivery Executive at Sproxil-NIG

Service Delivery Executive

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 3 years
  • Location: Lagos
  • Job Field: Project Management 

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Roles and Responsibilities

  • Establishes and monitors adherence to project management and service delivery as well as planning & control standards
  • Ensures products and services are purchased in the most cost- and time-efficient manner
  • Coordinates project activities of external vendors to ensure services delivered consistently meet customers’ expectation
  • Ensures the delivery of services to customers within the agreed scope of work and timeline
  • Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
  • Provide accurate documentation of project and services delivered to customers
  • Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
  • Develops full-scale project execution plans and related communication documents
  • Ensure projects are delivered within scope, cost and time committed to customer
  • Work closely with other internal departments and stakeholders through proper communications to ensure client expectations are met
  • Develops and delivers progress reports, requirements documentation and presentations where necessary
  • Recommend methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Provides accurate and weekly reports to the Head of the unit on performance of the service delivery
  • Maintain high performance levels for service-related processes, and implementing/proposing improvement activities wherever necessary

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Requirements for the Role

  • A Bachelor’s degree in Marketing, Business Management or any discipline
  • Minimum of 3 years related experience in the pharmaceutical industry, ICT or FMCG sector
  • PMP qualified or other Project Management Certification (PRINCE II, ITIL etc.) desirable

Method of Application

Interested and qualified candidates should forward their CV to: using the position as subject of email.


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